Thursday, December 31st, 2009
Battling Sears in the era of social media
Well, readers. I feel a bit like Jeff Jarvis or Heather Armstrong today. Both of them are high-profile bloggers, who had customer-service nightmares that they took to the blogosphere and won. Jarvis, is a City University of New York journalism professor who blogs at BuzzMachine and had a heck of a time with a Dell [...]
I'm Gina Masullo Chen, a 20-year veteran newspaper journalist who is a Ph.D. candidate in mass communications. I want to see journalism survive. I believe news organizations need to embrace new media, change their thinking, improve their content and innovate. Read more about me 
